Music festival FAQs, tips and advice can be hard to find and pretty boring to read through. So here's everything you need to know about Ultra Europe 2017, from ticket release dates to lineup announcements.
Ultra Europe is one of the continent's biggest dance music festivals, and brings over 100,000 people to the stunning city of Split, Croatia, each July. Getting the right ticket information, important festival details and good advice from people who have been to Ultra Europe before can make all the difference to your festival experience. Here's everything you need to know, along with exclusive tips from our readers and Festicket staff.
Use the links below to skip to a section:
When can I buy tickets?
General sale tickets and packages to Ultra Europe 2017 are now on sale, including Beachville camping and a variety of other hotel, hostels and camping options, in addition to boat party tickets and airport transfers.
What parties does the festival include?
On top of Ultra Europe festival itself, there are always loads of other official parties packed in to the week. Boat parties, opening and closing parties, and Croatia's very own Ultra Beach, are all ticketed separately from the main event. Details for this year's programme will be announced closer to the dates of the festival.
What does my ticket include?
Both General Admission and VIP tickets allow you entrance to the festival arena. They do not include access to Beachville Camping, the official Opening Party and Resistance Closing Party, Ultra Europe Boat Parties, Ultra Beach. These are all separately and individually ticketed. Details will be confirmed as soon as ticket are released.
Will I be able to buy a General Admission ticket, then upgrade to VIP later?
Unfortunately it is not possible to upgrade.
How will I receive my ticket from Festicket?
You will receive an e-ticket, which you should bring to the wristband exchange point at the stadium. We confirm the location and opening times of our wristband collection point closer to the festival date, so please keep an eye on your email inbox for your information pack.
Can I cancel my ticket?
Unfortunately, we can’t cancel any ticket purchases.
Can I change the name on my ticket?
Name changes will only be available in certain cases. You must submit a written request to firstname.lastname@example.org. If we confirm a change is possible, any modifications will cost €10 / £8 / $12 per name.
Can I change the date on my boat party ticket?
Maybe. Email us at email@example.com, and we’ll see what we can do.
How do I know Festicket is legitimate?
Festicket is an Official Partner of Ultra Europe 2017, and can be found as a name Partner on the Sponsors section of the festival website.
– Boat Parties
Will there be Boat Parties?
Will there be airport transfers?
Yes. Airport transfers are a quick and easy travel solution from all the main airports, with both buses and vans available. In 2015 over 4,000 people used airport transfer services, because they are reliable, fast and affordable. Look out for all options, which will be available from Festicket once the ticket sale has started.
And what about shuttle buses?
Wherever you're staying during Ultra Europe, the festival shuttle service guarantees reliable bus transfers between the venue and the chosen accommodation, covering all zones & regions. It really does make your life a lot easier. Again, keep an eye out for options available from Festicket once the ticket sale has started.
How do I get to and from Ultra Beach?
To access Ultra Beach on Hvar Island, you will need to book a return journey on a Catamaran, in order to get back to Split. The outward journey is at 1pm, and the return journey is at 1am. Tickets will be available from Festicket.
Where should I stay?
For the Opening Party, Ultra Europe Festival and Boat Parties, you'll want to stay around Split. We will have accommodation in 6 zones:
Split Zone 1 – walking distance
Split Zone 2 – long walk or 15 min bus/taxi
Just outside Split:
Solin: - 20 min bus/taxi
Stobrec: - 20 min bus/taxi
Coastal Villages (max 15 min walk to shoreline):
Kastel: - 20-30 min bus/taxi
Podstrana Zone 1: - 20-30 min bus/taxi
Podstrana Zone 2: - 30-40 min bus/taxi
Trogir-Seget: 30-40 min bus/taxi
Beachville: 40 mins
For Ultra Beach, you will want to stay on Hvar Island. Otherwise, you can book a return journey on a Catamaran, in order to get back to Split.
For the Closing Party, Vis Island is your best bet, otherwise you will, again, need to stay overnight and take the two-hour early morning ferry back to Split port.
What is the Beachville Camping like?
Jenna, a Festicket customer, said: “Stay at the camping site if you want to meet people around the world! If you take the bus from the camping to the stadium make sure you have enough drinks with you!”
Facilities include restaurants, a mini-market, toilets and showers, a currency exchange office, an ATM, lockers, a charging station and WiFi.
Beachville is located about 30km from Split.
Are there hotels or apartments available?
There will be plenty of options available with Festicket, including camping, hotels and appartments. If you can, book accommodation on the route of bus services 3, 7 or 17 – these routes stop at or very near to Stadion Poljud (Poljud Stadium).
Top Tip: Many of the accommodation options, including camping, will request a copy of your passport for ALL guests when checking in. Speed up the process and bring photocopies. You may also be required to pay a per-person deposit when checking in to your accommodation. Please check your accommodation voucher carefully!
Festicket's Chris Marshall has this advice: "When checking in to your accommodation, you will most likely need to visit a check-in point unless specified on your booking. Check your accommodation voucher for more information. Transfers from the check-in point to your accommodation will be available, either by affordable private transfers or by public transportation."
What do I do if I’m arriving late?
Please send an email to firstname.lastname@example.org, so we can make a note.
Can I change a name on my booking?
Name changes will only be available in certain cases. Write to email@example.com to see if we can change a name on your order. If we confirm a change is possible, any modifications will cost €10 / £8 / $12 per name.
Can I add extra nights or change stay dates?
If you need to change your existing order (move your stay earlier or later) we have to get approval from our suppliers. If we confirm a change is possible, any modifications will cost €10 / £8 / $12 per order.
If you want to add days before or after, email us and we'll send you a private link!
Can I cancel my booking?
– Festival Details
Who will be on the lineup?
This year's lineup has not been announced yet, but you can be sure that it will be packed full of dance music superstars from all over the world. EDM, house and techno are all integral parts of the party.
Last year's headliners were: Deadmau5, Carl Cox, David Guetta, Armin van Buuren, Adam Beyer, Alesso… and the list goes on.
Where can I find the set times?
Full day and stage-splits will be displayed on our Ultra Europe 2017 guide as soon as they are announced.
Where will the Opening Party and Closing Party held?
In 2016, Opening Party was held at Giraffe Palm Beach Club (Hemingway Bar), located directly next to Stadion Poljud. It's a beautiful poolside bar, right on the ocean front. The Resistance Closing Party was on the island of Vis. Details for 2017 have not yet been released.
– General Information
How old do I have to be to attend the festival?
The minimum age is 18.
Do I need to take ID?
Yes. Government-issued photo ID is required. A passport, drivers' license or other personal photographic ID will be accepted. Photocopies will not be accepted at the festival entrances.
How do I get around Split and the festival?
The local bus network is very good. Services 3, 7 and 17 stop right outside or just round the corner from Stadion Poljud.
Top Tip: Bus passes are valid on all public bus routes. This will make travelling between your accommodation, the stadium and various other festivities an ease. The bus network is quite extensive though, so plan your routes ahead of time.
Sukoisan Bus Station is the main bus station. The Ultra Europe transport info point was situated here in previous years.
What currency does Croatia use?
The Croatian Kuna, not the Euro! Even though some places may accept Euros, this is not general practice.
Will there be mobile (cell) phone signal at the festival?
There should be. The VIP (Vodafone) and T-Mobile networks have very strong signals in the area.
Where are the festival information points located?
Festival info booths will be located both in Split city centre and across the festival site.
I have more questions! How can I get in touch?
How can I keep in touch during the festival?
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