These are unprecedented times that we are living in. While the welfare of human life unequivocally comes first and foremost, the live events industry is also being hit dramatically.
As more and more festivals are rescheduled, postponed or cancelled, the implications on promoters, artists, staff and partners continue to mount up. If these persist, then many will unfortunately not emerge on the other side.
And then there's festival-goers, like yourself. Those who may have purchased tickets, booked accommodation and sorted travel months ago with immense excitement. The fear of having your festival plans torn up is a horrible feeling.
But amongst all this, a sense of normality can bring huge relief to many and is a welcome distraction from the rolling news coverage.
It is with that in mind that we are striving to continue to support the live events industry during this testing time. We have launched our new FlexTicket, which gives festival-goers free cancellation on festival bookings, and we will continue to provide our entertaining music and festival coverage across our online magazine, email and social channels.
All this will be done from our employees’ homes. We recently took the step to temporarily shut our offices, so all our staff are now working remotely from their homes, with many doing so alongside their furry friends. You can keep up to date with our quirky work-from-home setups by searching #FesticketWFH on Twitter.
We are of course in no way attempting to downplay the severity of the situation, but we firmly believe that an element of entertainment and humour is needed now more than ever.
The forthcoming weeks and months will be difficult for everyone, but if we stand together and support one another we will come out stronger on the other side.
In the meantime however, stay safe and look out for each other.
Hopefully see you at a festival soon.
If you have any questions regarding a refund for a cancelled or postponed event, please take a moment to read this article where we've tried to answer some of the common questions we've been receiving.
You can find an up-to-date list of all confirmed festival cancellations or postponements on the following pages: